Refund and Cancellation Policy

1. Paid subscriptions

When paid subscriptions are available, payments will be processed by Stripe. The price, billing interval, renewal terms, taxes, and payment method details shown at checkout or in the customer portal will apply to your subscription.

You are responsible for keeping your payment method and billing information accurate. Stripe may process renewals, failed-payment retries, invoices, receipts, and customer portal access on our behalf.

2. Cancellations

You may cancel a paid subscription at any time through the customer portal or by contacting us. Unless otherwise stated at checkout, cancellation stops future renewals and does not automatically refund the current billing period.

After cancellation, paid features normally remain available until the end of the billing period already paid for, unless access is suspended for breach of our Terms of Service or required by law.

3. Refunds

Refunds are reviewed case by case. We will review reasonable refund requests, including duplicate charges, accidental purchases, billing errors, or technical issues that prevent normal use of the paid service.

We generally do not provide automatic refunds for unused time after cancellation unless required by applicable law or specifically stated in writing. If a refund is approved, it will be returned to the original payment method through Stripe and the relevant card or banking network.

4. Billing issues and disputes

If you believe a charge is incorrect, contact us before opening a payment dispute so we can review the account and Stripe records. We may ask for information that helps identify the charge, but we will not ask you to send full card numbers or sensitive authentication codes.

5. Changes before paid launch

This policy may be updated before public paid subscriptions launch. Material changes will be reflected by updating the date above and, where appropriate, by notifying affected users.

6. Contact

For billing, cancellation, or refund questions, contact DISTANT STARS LIMITED at the email address below.